AppFolio

Learn how to deliver outstanding customer service as a property manager to enhance tenant satisfaction and loyalty.

Find out how to select the best property management software to streamline your operations and improve efficiency.

As AppFolio experts, we’re familiar with every feature the software and wanted to share some of our favorites that you may not be using.

The switch from a software you've been using for years to a new solution can be exciting and challenging. Read how to make the transition less overwhelming!

Never let your property balances run into the negative again! Learn how to use AppFolio's Trust Account Balance report to avoid commingling funds and upsetting owners.

We're glad you asked! Find out who APM Help is and how we help property managers clean up their books and stay clean.

We handle maintenance emergencies every day, but sometimes they aren't straightforward. Read this client testimonial about a mysterious clog...

Property management is full of competition. We'll share some important things potential renters need from you and your rental properties.

Unpaid tenant balances are never fun to deal with, but today we'll discuss all of your options to handle bad debt from renters.

Keep your owner relationships strong with transparency! In this post, we discuss ways that you can provide your owners with everything they need using AppFolio.

Did you acquire a new property with an Owner Held Security Deposit? Make sure you process the move out accounting properly!

We're here to help you determine the best options for managing your vacation rentals in AppFolio in today's blog!

All about the Positive and Negative Additional Fee section of the Financial Diagnostics report.

Completing a move out in AppFolio is one thing, but completing a clean move out is entirely different. Read our tips and tricks for accurate move out accounting!

How can you keep bookkeeping simple in the property management industry? Here are some of our tips and tricks.

Collecting and reimbursing NSF fees from tenants in AppFolio is easy! Here are our step-by-step instructions.

The Financial Diagnostics report is one of the most useful tools in AppFolio, however, most people don't know that it exists. Do you know how to make the corrections properly? We'll teach you!

What does this mean to double dip on lease fees and management fee commissions at move-in? Let’s start with where the issue begins.

AppFolio's "Pay Owners" feature could accidentally cause you to commingle funds. We'll teach you how to prevent this!

You can customize online payments for specific tenants AND properties in AppFolio! Continue reading to learn how.

The General Ledger and Property Performance reports are our two favorite reports in AppFolio! We'll teach you how to customize them to be useful in multiple situations.

Bank switches in AppFolio don't have to be hard or scary. Follow these few simple steps and your bank switch will be a breeze!

1099 season is already stressful, so don't let them get you in trouble with the IRS! Did you know THIS must be reported?

ACB, TTO, RUBS, CAM... the list goes on! AppFolio has a lot of great features, but what do they mean? Here's our "cheat sheet" for all those acronyms you're wondering about.

In an ideal world, your owners would never be paid too much or too little. They would be paid "just right". In today's blog, we are going to explore reports and work flows that will make your owners Goldilocks-happy.

Avoid the stressful, sleepless nights by preparing your AppFolio database for tax season now! We've simplified and explained the 1099 filing process.

Don't wait until the last minute to start prepping your 1099s! We are here to make your 2022 tax season quick and easy.

Once the charge is posted, make sure that the tenant payment is applied to the clearing charge.

The first step is to diagnose the issue as either negative or positive additional fees.

You can only pay management fees once the rent has been received. The system will not calculate percentages before income has been paid on the property

1. Run a General Ledger, add a "Created By" and "Created At" Columns, and under Grouping select "Created By". Set the date range to your desired window of time, check "Show Reversed Transactions" and that will provide a report of every entry and reversal in the system in your 30 day period.

RUBS stands for Ratio Utility Billing. It requires a support request from AppFolio customer service and requires users to have the correct permissions enabled to allow access. This is the same thing with something like the Financial Diagnostic Report (FDR). Without the correct permissions, you don’t even know that it is there. I’ve looked into…

Adjusted cash balance issues happen when the property balance(s) do not agree with transactions posted to the cash bank account. The database runs a check that involves the following process: Property balances (only from properties linked to the current bank account) Less unreconciled deposits Less unreconciled receipts deposited after the reconciliation period Plus unreconciled checks…