Get free property management resources delivered to your email.

APM Help Blog

Transparency With Owners in AppFolio

December 13, 2022

Property management companies have a lot of responsibilities, among collecting rent, leasing properties, coordinating maintenance departments, and paying vendors. One of the biggest challenges is providing accurate Owner Statements month over month. Keep reading if you're interested in learning how to remain transparent with your owners, and maintain reliable books in AppFolio.

The Owner Statement

At minimum, fee managers should be sending their owners a monthly statement. However, there are issues that can arise each month that cause the ending balance and actual property cash balance not to match. This difference is generally caused by one of the following:

  • Over or under collected additional fees (check your diagnostics Negative and Positive Additional Fee balances sections)
  • Prepayments (if you suppress them from the owner's statement)
  • Additional fees paid with a Zero Dollar Receipt (learn more in this blog)
  • Suppressed fees at move out done incorrectly (learn more in this blog)

You can compare your Owner Statement to a General Ledger or Balance Sheet. If your cash balance is different between the reports, check the items above! Still stuck? We can take a look, just email if you are not a current client, or if you are!

Be... Transparent... B... E... Transparent!

Thankfully, most owners are not trained accountants, so typically, they don't require more than 2-3 additional reports. As a minimum, we recommend that you include a Cash Flow 12-Month or an Income Statement 12-Month in addition to the Owner Statement.

This gives your owners a breakdown of the income and expenses each month, it as, after all, their money! The following are good reports to include in an Owner Packet:

  • Cash Flow 12-Month: This will give your owner a look at their income, expenses, and any other GL accounts you want to include (assets, liabilities, capital, etc.) and their affect on operating cash.
  • Income Statement 12-Month: It gives your owner less information, and they cannot see assets, capital, and liability accounts if you want them to. This is good for owners that care to see the income and expense on their properties.
  • Balance Sheet: Generally, this is included with one of the two reports above if you don't want to add the Other GL account types to the Cash Flow. The Balance Sheet also gives your owner their cash balances (both operating, and security deposit). It's straight forward and appreciated by a lot of owners!
  • Check Register Detail (Enhanced) and Deposit Register: Okay, we know, it's a ton of detailed information. This is a rare set of reports to include, and is typically only sent to large owners, or owners with accounting backgrounds. It provides a detailed list of every income and expense item seen on the reports above.

Every property management company is different, so take these recommendations lightly. However, including these reports can improve relationships with your owners and they will appreciate the transparency. With trust accounting, you are managing other peoples money, and they are enTRUSTing that you are doing it correctly. Go ahead and show them that their money is save and sound with you!

Crank it up a notch

Do you really want to blow your owners away? Maybe even attract a few new ones? We have just the thing for you! APM Help also offers daily audits via Triple Tied Out. This software looks at property balances, bank reconciliations, and tenant liabilities daily! If you're clean, you can add a Triple Tied Out badge to your website and dazzle the world with your property management skills. Trust us, you'll be happy you have it!

If you have any questions on owner statements, additional reports, or Triple Tied Out, please reach out to us! You can either go to our website, send an email to or call (281) 949-8755!

Free 30 Minute Intro

Fill out the form below to get in touch with our team.

Our Services

Services Tailored for the best Property Managers.

Whether it's rental property management, bookkeeping support, training, bank reconciliations, or emergencies - we're here to help.

An illustration of papers, a pencil, and glasses

Financial & Books Cleanup

Get your books and financials cleaned up to be 100% audit proof.

An illustration of two houses and a document with charts behind it

Trust Bookkeeping

We keep your trust books clean, tidy, and up to date.

An illustration of a hand writing on a piece of paper with charts on it

Corporate Bookkeeping

Don't worry, we also keep your corporate books clean as well!

An illustration of apm help team members working on a chalkboard

And so much more...

We provide a large array of services to help power the best PMs out there.