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Tenant Replies After Work Orders Are Closed

APM Help Blog

Tenant Replies After Work Orders Are Closed

By
February 9, 2026

All work order notifications are sent from AppFolio’s default “donotreply” email address. Tenants cannot reply directly. Send a manual email or text from the work order and instruct tenants to respond there.

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Question

How can tenants reply after a work order has been closed if notifications come from a no-reply email address?

Tenant Replies After Work Orders Are Closed

All work order notifications are sent from AppFolio’s default “donotreply” email address. Tenants cannot reply directly. Send a manual email or text from the work order and instruct tenants to respond there.

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