The APM Help Blog

Is anyone having problems with leads going to the user who activated the listing? Appfolio used to feed into our leasing CRM just fine until about 2 weeks ago, now it completely ignores who is listed on the property as the leasing contact and sends all lead emails to whichever user created the campaign or vacancy posting.

You can group the outstanding transfers or select one from the list and select "Mark as Completed".

If you are an Owner Operator, or do not mind if the past balances change, then you can reapply the receipts paying the past HAP charges to Prepaid Rent by going to the receipt > Reapply Receipt > Check "Make Prepayment".

You can also check for Bank Adjustments by running the Bank Account Activity report for All Time > Run the Report > Double click the "Type" column to group all of the transaction types together. Scroll until you find the group of bank adjustments. These should net each other out to $0.00. If they do not, that's what is causing your discrepancy.

You will simply need to make sure that any unpaid charges are reversed and then click the task on the right hand side on the tenant summary page "Hide Tenant"If the tenant has paid anything on the ledger

The future of the rental property management industry is going to see exponential dependence on technology and SaaS (software as a service) because this will be the most efficient and secure way to do business

RUBS stands for Ratio Utility Billing. It requires a support request from AppFolio customer service and requires users to have the correct permissions enabled to allow access. This is the same thing with something like the Financial Diagnostic Report (FDR). Without the correct permissions, you don’t even know that it is there. I’ve looked into…

Adjusted cash balance issues happen when the property balance(s) do not agree with transactions posted to the cash bank account. The database runs a check that involves the following process: Property balances (only from properties linked to the current bank account) Less unreconciled deposits Less unreconciled receipts deposited after the reconciliation period Plus unreconciled checks…

This year has been far from normal, but there are ways to make the holidays feel somewhat normal despite everything. APM Help has been a fully remote company since we were established 3 1/2 years ago, so we know that virtual parties can be fun. We know, virtual? Not the same. But your co-workers or…

The following is a story told by a real Fyxed Maintenance client, the names and specific details have been omitted for privacy. We hope this story entertains you as much it did us! The Mysterious Movements We received a call from a tenant stating that they believed that someone had access to the property and…

We are not legal professionals, and cannot provide legal advice. APM Help is a group of AppFolio, Propertyware, Buildium and Property Management experts and are happy to assist in the loan application process. This blog will be updated as new information comes available. Last updated: 7 April 2020 SBA Economic Injury Disaster Loan There are…

Running a remote company and maintaining a culture can be a challenge. It requires more than a weekly meeting to keep your employees happy and morale high. We aren’t saying we’ve perfected this thing, but we have come up with a few tips and tricks that you can use in your own company to bring…

Have you used the ALLOCATION feature in a Payable? I have one word for this, WOW! Funny how one little word, at the simple flick of a check mark, can make you so happy. Here’s an example of true bliss. You have a client with a $15.00 payment that wants the expense distributed amongst 14…

There are many options for outsourced bookkeeping for property managers, and it can be difficult to choose who to trust with such sensitive data. Is APM Help the right fit for your property management company’s bookkeeping? We’re in an age where just about everything is digitized. You can do a number of tasks on any…

Make sure you’re getting the most out of your Propertyware reports. This article will guide you through the process of tracking management income in Propertyware so you always know the health of your business. What is your property management income comprised of? Knowing the granular data of your income, you are able to make a…

There has been an unanticipated shift in the way that we live, work, and interact. COVID-19 has led to a decrease in business activities which in turn has led to layoffs and panic among industries. Unfortunately, this has also resulted in requests for rent leniency and forgiveness. In a perfect world, you could give your…

We are not legal professionals, and cannot provide legal advice. APM Help is a group of AppFolio, Propertyware, Buildium and Property Management experts and are happy to assist in the loan application process. The government has approved a second round of PPP loans and funding on April 27th, so it’s not too late to apply…

This Halloween, APM Help is handing out all treats, no tricks! Our mission is to help our clients clean up their books, and then keep those books clean. No disguises, no masks, no gimmicks. Treat yourself, and learn more about how our company can help you get back on the broom. The Candy of the…

If your trust accounts were audited today, would your books pass? The answer may surprise you. Check out today’s blog to determine how well your company would do.

There are multiple options when issuing a credit to a tenant in Buildium, and they all have unique features and applications. In this article, we will go over all the different ways you can issue a credit to a tenant in Buildium, how they differ, and the best uses of each in our experience as…