Welcome to APM Help’s Blog

Here you can find helpful tips and tricks for AppFolio, Buildium, and Propertyware as well as general Property Management Industry tips. Please reach out to us if you are unable to find the answer to your question - we are always looking to expand our knowledge base!

How can I delete a tenant altogether and reenter as new in AppFolio?
How can I delete a tenant altogether and reenter as new in AppFolio?
How can I delete a tenant altogether and reenter as new in AppFolio?

You will simply need to make sure that any unpaid charges are reversed and then click the task on the right hand side on the tenant summary page "Hide Tenant"If the tenant has paid anything on the ledger

How can tenant rent/HAP charges be changed or edited 3-6 months back in AppFolio?
How can tenant rent/HAP charges be changed or edited 3-6 months back in AppFolio?
How can tenant rent/HAP charges be changed or edited 3-6 months back in AppFolio?

If you are an Owner Operator, or do not mind if the past balances change, then you can reapply the receipts paying the past HAP charges to Prepaid Rent by going to the receipt > Reapply Receipt > Check "Make Prepayment".

How do you show an itemized breakdown of all the new charges in AppFolio?
How do you show an itemized breakdown of all the new charges in AppFolio?
How do you show an itemized breakdown of all the new charges in AppFolio?

Send a Tenant Statement to all tenants who received a Rent Increase letter under Communication > Letters > Send Statements. This includes all current and future charges to the tenant.

How to close out a lease only property in AppFolio
How to close out a lease only property in AppFolio
How to close out a lease only property in AppFolio

On the tenant ledger, you will enter a charge to the Clearing Account for the SD and then a credit from Owner Held Deposit

Can emails post to multiple portals / user accounts in AppFolio?
Can emails post to multiple portals / user accounts in AppFolio?
Can emails post to multiple portals / user accounts in AppFolio?

If you need to record the emails on the tenant and owner pages then they would need to be manually added by taking a screenshot of the email and adding the file under "Attachments".

What to Look For When Hiring a Property Management Bookkeeper
What to Look For When Hiring a Property Management Bookkeeper
What to Look For When Hiring a Property Management Bookkeeper

Does your bookkeeper have Bookkeeper/Accounting Experience? Does your bookkeeper have Trust Compliance experience? Does your bookkeeper have Property Management Software Experience?

How do I get the "Payment Services" to update the bank Account information to create a NACHA OR CSV File?
How do I get the "Payment Services" to update the bank Account information to create a NACHA OR CSV File?
How do I get the "Payment Services" to update the bank Account information to create a NACHA OR CSV File?

NACHA files are set up on the bank page themselves. Note that if the banks are enabled for online payables they will not be able to generate NACHA files. To then generate they can find this in pay bills flow. (see images in AF Consulting chat)

Customizing Online Payments in AppFolio
Customizing Online Payments in AppFolio
Customizing Online Payments in AppFolio

You can customize online payments for specific tenants AND properties in AppFolio! Continue reading to learn how.

How to Remove Inactive Sold Properties?
How to Remove Inactive Sold Properties?
How to Remove Inactive Sold Properties?

You can take advantage of the new "End Management" task which will display a summary of all of the tenant prepayments, security deposits, and unpaid bills/work orders to close out.

How to Add An Administrative Fee into AppFolio
How to Add An Administrative Fee into AppFolio
How to Add An Administrative Fee into AppFolio

Management Fees > Edit > Add Additional Fee. If you don't have an Admin Fee income account then you can add one under Accounting > GL Accounts > New GL account

What the End of the Eviction Moratorium Means for Property Managers
What the End of the Eviction Moratorium Means for Property Managers
What the End of the Eviction Moratorium Means for Property Managers

The end of the eviction moratorium may still not mean everything for property managers is completely back to the status quo

How can I pick and choose which units to notify of a work order in AppFolio?
How can I pick and choose which units to notify of a work order in AppFolio?
How can I pick and choose which units to notify of a work order in AppFolio?

How can I pick and choose which units to notify of a work order? Example: I would like to change the heater air filters for upstairs units only.