AppFolio Tutorials - Ep. 8 Tenants credits and when it's applicable
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Hello everyone, and welcome back to APM Academy. In today’s video, we’ll cover tenant credits and when they are applicable.
Example: Bilbo Baggins mowed the lawn for July and is requesting reimbursement for his labor. We also want to apply a credit for the prorated rent on his new unit at Rivendell Apartments, Unit 1.
Applying a Credit
The most common method to enter a credit:
- Go to Tasks → Enter Credit.
- Enter the dollar amount you want to waive (in this case, the full balance of the prorated rent).
- Select an income account.
- Example: Rent Concessions
- Add a note if desired.
- Click Save.
Once saved:
- The tenant’s current balance will update to zero.
- The credit has been successfully applied.
Alternative Method
Depending on the owner’s financial reporting preferences, you could also:
- Enter the credit from the same GL account that the charge originally came from (e.g., Rent Income GL).
Most often, it’s better to use a separate line item like Rent Concessions so owner reports can still show:
- Total income or gross potential rent
- Actual collected amounts
This ensures accurate reporting while maintaining transparency for owners.
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