Blog / Tenant Management

Tenant Management

Tenant screening, retention, dispute resolution, and payment handling — including NSF payments, security deposits, and the lease-fee scenarios that trip up managers.

12 Articles

Handling Non-Sufficient Funds (NSF) Payments from Tenants
June 12, 2025
3 min read

Handling Non-Sufficient Funds (NSF) Payments from Tenants

How property managers can handle repeated NSF payments from tenants—using PaySlips for cash payments at retail, disabling online portal payments, and more.
Renters Have Options—Here's How to Make Sure They Pick You
May 23, 2025
4 min read

Renters Have Options—Here's How to Make Sure They Pick You

Tenant-experience strategies for property managers competing in high-cost markets—onboarding, communication, retention, and tenant-first operations.
Effective Tenant and Customer Management Strategies
April 21, 2025
5 min read

Effective Tenant and Customer Management Strategies

How property managers can build strong tenant relationships through proactive communication, screening, and conflict resolution to reduce turnover.
Strategies to Boost Tenant Retention and Satisfaction
February 14, 2025
5 min read

Strategies to Boost Tenant Retention and Satisfaction

Tenant retention strategies for property managers—resident benefits packages, exceptional customer service, and building landlord-friendly long-term relationships.
How to Resolve Tenant Disputes: Practical Tips and Solutions
January 31, 2025
4 min read

How to Resolve Tenant Disputes: Practical Tips and Solutions

How property managers can resolve tenant disputes—structured approaches to maintenance, rent payment, and lease violation conflicts to prevent escalation.
The Ultimate Guide to Effective Tenant Screening
January 24, 2025
4 min read

The Ultimate Guide to Effective Tenant Screening

Best practices for tenant screening—reducing financial risk, complying with fair housing laws, and setting clear expectations in the landlord-tenant relationship.
Spring Has Sprung! A Time for Renewal and Refreshing Routines for Property Managers and Tenants
April 1, 2024
4 min read

Spring Has Sprung! A Time for Renewal and Refreshing Routines for Property Managers and Tenants

Spring guide for property managers—90-day lease-renewal review process, tenant performance assessment, exterior inspections, and landscaping refresh tips.
Tenant Gold: Building Success with Remarkable Renters
August 30, 2023
3 min read

Tenant Gold: Building Success with Remarkable Renters

Tenant-retention strategies for landlords—weighing rent increases vs. losing exceptional tenants and grading tenant performance beyond on-time rent payments.
Double Dipping on Move In Commissions
December 13, 2022
3 min read

Double Dipping on Move In Commissions

How property managers accidentally double-charge owners at move-in—lease fees plus management fees on first month's rent—and the GL setup to prevent it.
New Property with Owner Held Security Deposits
December 13, 2022
2 min read

New Property with Owner Held Security Deposits

How property managers handle a new property with owner-held security deposits—proper tenant ledger posting and accounting when the owner originally held the SD.
Considering Prepayments from Tenant as Income
December 6, 2022
3 min read

Considering Prepayments from Tenant as Income

Why all tenant payments—rent, utility reimbursements, move-out charges—must be coded to income GL accounts in property management bookkeeping, not expenses.
What the End of the Eviction Moratorium Means for Property Managers
December 9, 2021
3 min read

What the End of the Eviction Moratorium Means for Property Managers

Analysis of the 2021 Supreme Court ruling ending the CDC eviction moratorium—AppFolio screening-report changes and post-moratorium screening compliance for PMs.