Trust Account Bookkeeping Agreement

This Agreement is governed by the Master Services Agreement.

Please review the entirety of this agreement to understand the terms of your service. These terms are in place to ensure your success when working with our team. 

Trust Account Bookkeeping Includes

  • Enter payables (such as vendor invoices, owner and management company bills) and approve check runs
  • Enter receivables (such as tenant payments or vendor reimbursements)
  • Reconcile any bank account(s) related to managing your Trust Account funds
  • Assist with reporting questions and errors
  • Help correct errors within the system that occurred after your go-live date
  • Diagnostics/Cash Suspect/Tenant Liability errors and corrections
  • Bring up issues that raise a red flag in your system (negative properties or uncleared deposits are common examples of this)

Trust Account Bookkeeping Does NOT Include

  • Complete check runs (including eCheck and Bill Pay “online” payments)
  • Print and mail checks on behalf of the client
  • Support third party apps (Quickbooks, utility company apps/websites, etc.)
  • Complete bank transfers between bank accounts 
  • Research and resolve any issues that occurred before your go-live date. This falls under the umbrella of our consulting team and would be invoiced under our consulting rate of $300/hour.
  • Communicate directly with third party vendors, tenants, or property owners

Client Responsibilities

  • Clear and complete communication of tasks via Asana. You should include all relevant details when reaching out to your team (vendor name, GL account number, property, remarks, invoice attachments, etc.)
  • Timely response and completion of Asana tasks 
  • Show up to scheduled calls on time or cancel/reschedule at least 20-minutes ahead of time if you are no longer available at the scheduled time
  • Respectful communication with our team (no use of slurs, foul language, aggressive tone of voice, etc.) 
  • Willingness to adjust processes based on best practices suggested by our team

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If any company is in violation of this, we reserve the right to terminate services. You will be notified if any of these terms are violated and presented with a warning.