Trust Account Bookkeeping Agreement

This Agreement is governed by the Master Services Agreement.

Please review the entirety of this agreement to understand the terms of your service. These terms are in place to ensure your success when working with our team.

Trust Account Bookkeeping Includes

Enter payables (such as vendor invoices, owner and management company bills) and prepare and stage check runs for your review and approval. You retain sole authority to approve and release all disbursements of trust funds
Enter receivables (such as tenant payments or vendor reimbursements)
Reconcile any bank account(s) related to managing your Trust Account funds
Assist with reporting questions and errors
Help correct errors within the system that occurred after your go-live date
Diagnostics/Cash Suspect/Tenant Liability errors and corrections
Bring up issues that raise a red flag in your system (negative properties or uncleared deposits are common examples of this). This is a good-faith notification practice that is dependent on your system’s red flag notifications, and not a comprehensive monitoring or audit service.

Trust Account Bookkeeping Does NOT Include

Complete check runs (including eCheck and Bill Pay “online” payments)
Print and mail checks on behalf of the client
Print and mail Form 1099s on behalf of the client (1099 mailing is available as separate paid service; APM Help does not make a final determination on payee classifications or amounts)
Support third party apps (Quickbooks, utility company apps/websites, etc.)
Complete bank transfers between bank accounts
Research and resolve any issues, including any audits or bookkeeping, that occurred or began before your go-live date or after the Termination of the Agreement. Such tasks will be performed by our consulting team and will be invoiced under our consulting rate of $300/hour.
Communicate directly with third party vendors, tenants, or property owners

If any bank login is provided to APM Help in connection with this service, Client is responsible for making such access view-only. Movement of funds is not part of this service.

Client Responsibilities

Clear and complete communication of tasks via Asana. You should include all relevant details when reaching out to your team (vendor name, GL account number, property, remarks, invoice attachments, etc.)
Timely response and completion of Asana tasks
Show up to scheduled calls on time or cancel/reschedule at least 20-minutes ahead of time if you are no longer available at the scheduled time
Respectful communication with our team (no use of slurs, foul language, aggressive tone of voice, etc.)
Willingness to adjust processes based on best practices suggested by our team
Bank reconciliation changes. You must get APM Help’s written approval before you, your employees, contractors, or agents change our bank reconciliations or reconciled transactions. You agree we may fix any resulting issues and charge for the time reasonably needed at $300/hour (or your Order’s consulting rate), on top of regular fees, without further approval.

If any company is in violation of this, we reserve the right to terminate services. You will be notified if any of these terms are violated and presented with a warning.