Service Team

Property Management Bookkeeping Consultant - AppFolio Software


Service Team




Full time

Job Description

APM Help is a rapidly-growing company seeking motivated applicants who are passionate about property management and have experience with the AppFolio software platform. As a AppFolio Consultant, you'll have the opportunity to work with a team of self-starters, solve problems, become an expert in the property management industry, and help clients achieve their business goals.


  • Serve as the initial expert for inbound clients and perform consultations with our Sales Team
  • Diagnose client databases and provide an hourly estimate for work needed to get the client's books fully cleaned up and audit ready
  • Manage client clean ups in preparation for hand off to Account Manager for recurring services
  • Maintain daily communication with clients to keep them updated on the progress of your outstanding projects and answer general questions
  • Provide rapid-audits to prospective clients during initial consultation and ultimately provide an hourly estimate for fully clean-up
  • Create customized workflows and processes in AppFolio that align with client business goals and objectives
  • Train and educate clients on the use of AppFolio and property management best practices
  • Work with team members in other departments to resolve accounting and general software issues
  • Coordinate project deadlines with other teams to ensure smooth transitions to additional services offered by APM Help
  • Help with side projects with our Marketing and Sales Team


  • REQUIRED: Must have worked at AppFolio or have been a daily user
  • 2+ years of property management bookkeeping experience
  • Strong familiarity with the property management industry
  • Ability to diagnose and resolve most property management accounting issues
  • Strong communication and call handling skills
  • Experience as a property manager preferred but not required
  • Proven track record of providing exceptional customer service
  • Ability to work independently and collaboratively within a team environment
  • Experience with other property management software platforms (e.g. Buildium, Yardi, Rent Manager) is a plus


  • Salary: $60,000 per year
  • Fully remote -- work from anywhere!
  • Performance-based bonus structure
  • Health, vision, and dental insurance
  • 401(k) with 3% company contribution