Service Team

Jr. Account Manager - AppFolio Experience Required


Service Team




Full time

Job Description

APM Help is a dynamic and rapidly-growing company that empowers property management companies to scale effectively through a comprehensive range of back office services, including bookkeeping, consulting, maintenance coordination, and more. Our specialized AppFolio Trust Account Bookkeeping service handles all back-office accounting tasks, including bank reconciliations and move-outs, allowing our clients to focus on growing their businesses.


  • Serve as the main point of contact and trusted advisor for a portfolio of bookkeeping clients, building strong professional relationships and providing exceptional customer service.
  • Act as a subject matter expert on AppFolio software, staying updated on the latest features, enhancements, and best practices, and effectively communicating this knowledge to clients.
  • Conduct regular check-ins and meetings with clients to understand their evolving needs, address any concerns or issues, and identify opportunities for improving their bookkeeping processes.
  • Collaborate with clients to develop customized solutions and workflows tailored to their specific property management requirements, leveraging the capabilities of the AppFolio platform.
  • Ensure a smooth transition for new clients with a comprehensive understanding of their business operations, financials, and reporting needs.
  • Train and mentor a team of bookkeepers, providing guidance and support in their day-to-day tasks, addressing queries, and fostering their professional development.
  • Monitor and review the work performed by bookkeepers, ensuring accuracy, adherence to industry standards, and compliance with financial regulations.
  • Continuously assess and optimize bookkeeping processes, identifying opportunities for automation, efficiency improvements, and cost savings.
  • Collaborate with internal teams, such as Sales and Marketing, to drive client retention, identify upselling opportunities, and contribute to the overall growth and success of APM Help.
  • Actively contribute to the development and refinement of APM Help's service offerings, sharing insights and feedback from clients to drive continuous improvement.
  • Participate in team meetings, training sessions, and professional development activities to enhance knowledge and skills related to property management, bookkeeping, and the AppFolio software.
  • Maintain accurate and detailed records of client interactions, activities, and progress using internal CRM and project management tools.


  • Minimum 2 years of experience in property management bookkeeping
  • Minimum 2 years of experience with AppFolio software (Intermediate level user)
  • Excellent customer service skills with a strong focus on client satisfaction
  • Demonstrated leadership abilities and experience in managing teams
  • Ability to quickly adapt to new software tools and task management platforms (e.g., Asana, G-suite, Dialpad)
  • Strong problem-solving skills with a creative and innovative mindset
  • Self-motivated and driven to become an expert in AppFolio and Property Management
  • Capable of working independently while recognizing the value of seeking assistance when needed
  • Strong team player with excellent communication and collaboration skills


  • Starting salary at $42,000
  • Fully remote -- work from anywhere!
  • Health, vision, and dental insurance
  • 401(k) with 3% company contribution (not match!)