AppFolio Tutorials - Ep. 11 Tenant Payments
Visit apmhelp.com or email us at info@apmhelp.com to get support.
Hello everyone, and welcome to APM Academy. In today’s video, we’ll cover tenant payments, including rent and security deposit processing, for tenants who do not use their online portal.
Step 1 – Online Portal Overview
- Most tenants opt to use the online portal to pay rent and security deposits.
- Payment methods include:
- Debit card
- Credit card
- Bank account
If a tenant has not set up their portal, you will manually record their payment in AppFolio.
Step 2 – Entering a Tenant Payment
- Navigate to Tasks → Enter Receipt.
- Record the payment according to how it was physically received:
- Tenants may write one check for both first month’s rent and security deposit.
- Alternatively, they may send two separate checks.
Example
- Tenant: Thorne
- Payment: One physical check for $5,000
- Remarks: First Month’s Rent + Deposit
- Reference: Tenant’s check number (e.g., 1234)
- Cash Account: 1150 (property cash account)
- Payment Type: Check, Money Order, Cashier’s Check, Direct Deposit, etc.
Fill in any remaining fields as appropriate.
Step 3 – Security Deposit Transfer
- In most setups, the security deposit account is offset to 1160 (or your designated security deposit cash account).
- After saving the receipt, a “Security Deposit Transfer Ready” prompt appears.
- Click the prompt, then Mark Transfer as Complete.
- Physically transfer the security deposit portion (e.g., $2,000) from your rents account to the security deposit account.
Once complete, your cash balances will reflect the correct allocation between rent and security deposits.
Summary
This is how you record tenant receipts in AppFolio when tenants do not use the online portal:
- Enter the receipt.
- Allocate funds according to actual check details.
- Transfer security deposits to the correct account.
Following this workflow ensures accurate accounting and compliance with trust requirements.
Thank you for watching APM Academy, brought to you by APM Help.
For questions, visit apmhelp.com or reach us at info@apmhhelp.com.
Like, share, and subscribe for more tutorials.
