Client Spotlight: Amy with Lake Gaston Rentals

August 15, 2021
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Another story of success

Amy was launched into the Property Management world when she joined the team at Lake Gaston Rentals a couple of months ago, around the beginning of April 2019. Amy had Real Estate experience as a paralegal for an attorney but overall this was a whole new industry experience. AppFollio was new to her and brave soul that she was, she dove into the deep end to get started. Shortly after, the company reached out to APM Help to fill in and assist Amy as needed.

She describes their initial efforts as feeling their way through it, but the property manager taking over did know the lay of the land in respect to property management and now they are in their groove. The company is owner and broker operated. You can find them at

When Amy started with the company accounting was of super importance. Amy felt that prior to APM Help the previous property manager was doing her own thing for reconciliations and a three-way reconciliation was possibly an unknown concept.

Previous Experience with AppFolio.

Amy utilizes the chat in AppFolio for things that she feels are going to be something simple and at times she’s had a really good experience and at other times they’ve given her wrong information causing total confusion. She states, “I’m glad we have APM Help" She states that if she really needs something that she can reach out to Rayne. "She’s really good with explaining things in layman’s terms and not only that but really good with walking me through the steps so that you know how to do it instead of just getting it accomplished and having no clue as to how you got there. Whereas AppFolio is a more rushed experience where you really haven’t gained any knowledge as to how to do it.”

Rayne is a Rockstar!  

Rayne is one of the rockstars at APM Help. She was previously an AppFolio representative and has shown a proven track record of being able to clean up books. I asked Amy if she were to describe Rayne in one or two sentences, what she would say? “She’s really good at getting you where you need to get, she explains the steps and the reasoning. I don’t learn if I don’t understand why I’m doing something.” Amy couldn’t actually give me a one or two sentence response, she goes on to say, “... and she’s quick, she’s efficient.” Amy laughs as she tells me, “I always feel better when I get off the phone with her instead of frustrated” She makes things simpler instead of complicated.

Confidence in APM Help for the Future

How confident are you that your books are clean now that APM Help has assisted your company?

“Pretty confident. We know that everything is reconciled for April. Katelyn with APM has also reached out to let me know about some items”, Amy knew about these items but she hadn’t yet had a chance to get to them. Amy states, “A second set of eyes is always good”, she tells us this because she is still working on figuring things out with AppFolio. “It’s good to know that they’re (APM Help) checking behind us and it's all good now.”

Would you recommend APM Help to fellow property managers? “Yes!”

Our Services

On-Demand Consulting

On-Demand Consulting

Consulting with AppFolio, Buildium, Propertyware, & Rent Manager experts to answer any and all software related questions in less than an hour. No long-term contracts and easy to get started.

On-Demand Consulting

Trust Bookkeeping Services

Bookkeeping services provided by expert accountants for AppFolio, Buildium, Propertyware, & Rent Manager. For less than the cost of a full-time bookkeeper you can have a whole team of experts.

On-Demand Consulting

Corporate Bookkeeping

Let us take care of your corporate payables, receivables, reporting, and payroll with Quickbooks and Gusto. With us you can focus less on accounting and more on growth!

On-Demand Consulting

Daily Bank Reconciliations

Get your bank reconciliations done every single day! Keep your books accurate by making sure that everything is  accounted for. Available for AppFolio, Buildium, Propertyware, & Rent Manager.

On-Demand Consulting

Daily Audits

Curious just how clean your books are? Find out with Triple Tied Out! It's our daily auditing service that checks your bank recs, liabilities, and property balances. For AppFolio, Buildium, & Propertyware.


Why Choose APM Help


Our consultants are well-versed in the software solutions commonly used in property management. Whether you're using AppFolio, Buildium, Propertyware, or Rent Manager, we have the expertise to clean up your books and maintain their accuracy.

Scalable Solutions

As your business grows, so do your accounting needs. Our U.S.-based account managers with industry experience are dedicated to managing your books, giving you the time and confidence to focus on expansion.

Audit Support

Going through an audit can be a daunting task. We offer daily audits and audit preparation services to ensure your books are always audit-ready, providing you with peace of mind.

Back-Office Services

Beyond bookkeeping, we offer a range of back-office services to streamline your operations, including maintenance coordination, property improvement loans, and corporate bookkeeping.
Your Success, Our Priority
APM Help is not just a service provider; we are your partners in success. We understand thatproperty management demands a holistic approach, which is why we offer a suite of services tailoredto address the diverse needs of your business. Our goal is to empower property managers to excel intheir markets by providing them with clean books, efficient processes, and the time they need tofocus on building strong client relationships and achieving their growth ambitions.

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